FAQ
Find answers to common questions about our products and services. If you can't find what you're looking for, please contact us and we'll be happy to help.
Refund
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your product, please contact us within 30 days of receiving your order to initiate a refund.
All our products are eligible for a refund, as long as they are returned in their original condition and packaging.
You can request a refund by contacting our customer service team through email or phone. We will provide you with instructions on how to return the item.
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Once we receive the returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
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Yes, you are responsible for the cost of return shipping.
Delivery
Delivery times vary depending on your location. We typically deliver within 3-5 business days in the US and 7-14 business days internationally.
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You can track your order by using the tracking number provided in your shipping confirmation email.
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If your order is delayed, please contact our customer service team and we will investigate the issue and provide you with an update.
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If your order has not yet been shipped, you can contact our customer service team to change your delivery address. Once your order has been shipped, we cannot change the delivery address.
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If your order is lost or damaged during delivery, please contact our customer service team and we will arrange for a replacement or refund.
Shipping & Returns
Yes, we offer free shipping on all orders over $50.
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To return an item, please contact our customer service team and we will provide you with instructions on how to return the item.
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We currently do not offer exchanges. You can return the item for a refund and place a new order for the desired item.
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Once we receive the returned item, we will process your refund within 5-7 business days.
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Yes, we offer international shipping. The shipping cost and delivery time will vary depending on your location.
Payment
We accept all major credit cards and PayPal.
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Yes, we use industry-standard SSL encryption to protect your payment information.
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Your payment will be charged at the time of checkout.
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If your order has not yet been shipped, you can contact our customer service team to cancel your order. Once your order has been shipped, we cannot cancel the order.
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If your payment is declined, please contact your bank or credit card provider to resolve the issue. You can also contact our customer service team for assistance.
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