FAQ
Welcome to heartelle.com – home of NeckGuard Pro™, your ultimate in comfort and safety.
Explore our concise FAQ for a seamless NeckGuard Pro™ experience. For any queries, our 24/7 chat support is here for you!
Refund
Initiating a refund is easy. If you are not satisfied with your NeckGuard Pro™, please contact our customer support team via our 24/7 chat. They will guide you through the refund process and provide the necessary assistance.
To be eligible for a refund, please ensure that your request is made within 30 days of receiving your NeckGuard Pro™. The product must be in its original condition, and you should contact our customer support via chat before initiating the return. Our team will assess your request and guide you through the eligibility criteria.
Once your return is approved, our team will process the refund promptly. The timeframe for the amount to reflect in your account may vary depending on your payment method but typically takes 5-10 business days. You will receive an email confirmation once the refund is processed.
Delivery
We aim to process and dispatch orders promptly. While shipping times may vary based on your location, most orders are delivered within 7-14 business days. Please note that during peak times, there might be slight delays, and we appreciate your patience.
Absolutely! Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. Use this number to track your order’s journey on our dedicated tracking page. If you have any concerns about your order’s status, feel free to contact our 24/7 chat support for real-time updates.
Yes, we do offer international shipping. During the checkout process, you can select your country to check if we deliver to your location. International shipping times may vary, so please refer to the estimated delivery times provided during checkout or contact our chat support for more information.
Shipping & Returns
Unfortunately, we are unable to combine shipping for multiple orders. Each order is processed individually to ensure accuracy and prompt delivery. If you have specific concerns or need assistance with multiple orders, please reach out to our 24/7 chat support, and we’ll do our best to assist you.
In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately through our 24/7 chat. We will initiate an investigation and guide you through the necessary steps to either replace or refund your order, ensuring your satisfaction is our top priority.
Yes, customers are responsible for covering the return shipping costs within our 30-day return policy. If you decide to return your NeckGuard Pro™ for any reason, please contact our 24/7 chat support. Our team will guide you through the process and provide instructions on how to proceed with the return. Please note that return shipping charges are not covered by us.
Payment
We accept payments through major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer the convenience of secure transactions through PayPal and Stripe.
The slight variation in the charged amount may be due to currency conversion or transaction fees imposed by your bank or payment provider. These fees are beyond our control, and we recommend checking with your payment provider for details on any additional charges.
Your security is our priority. We utilize industry-standard encryption technology to ensure that your payment information is secure and confidential. Whether you choose to pay with a credit card, PayPal, or Stripe, you can trust that your transaction is protected.
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