Shipping Policy

The time of order delivery is divided into two parts
  • Processing time: Order verification, tailoring, quality, check, and packaging. All orders are usually sent to our manufacturer for dispatch within 72 hours after the order is placed and payment is received. (But may take up to 5-7 working days due to the high volume of order)
  • Customized products require a production time of 7-10 days. Some designs takes 7-20 days
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
  • Please note that product processing time and shipping will be delayed from 10th to 25th May

We Guarantee

USA & Canada

  • Premium Secured Shipping & Insurance takes 7-14 Days for delivery (If Your Item Is In Stock)
  • DHL takes 3-7 Days for delivery (If Your Item Is In Stock)

AUSTRALIA & New Zealand

  • Premium Secured Shipping & Insurance takes 7-14 Days for delivery (If Your Item Is In Stock)
  • DHL takes 3-7 Days for delivery (If Your Item Is In Stock)

U.K & EUROPE

  • Premium Secured Shipping & Insurance takes 7-14 Days for delivery (If Your Item Is In Stock)
  • DHL takes 3-7 Days for delivery (If Your Item Is In Stock)

Others Countries

  • Premium Secured Shipping & Insurance takes 2-6 Weeks for delivery (If Your Item Is In Stock)
  • DHL takes 3-7 Days for delivery (If Your Item Is In Stock) Some Countries are only available DHL

Other Information

  • Insured Shipping: If item is lost in delivery or arrives damaged, we will send you a replacement item with no extra cost to you provided sufficient proof is provided.
  • Priority Insured Shipping: Your Delivery is put at the top of our Orders List each day which we send to our manufacturers. Depending on the order volume we’re receiving, expect time may remain similar/equal to Standard Shipping times. Your item is also Insured.
  • Some products might be shipped out separately and arrive at different times because we have a warehouse from different locations.
  • Tracking Numbers frequently take a few days to a week to update and display correct tracking information.
  • Check Our website Click Here to track your order.
  • Note that for some countries, shipping may take longer than estimated.
  • Free shipping for orders over $50 following countries (Austria, Belgium, Brazil, Caribbean, Netherlands, Canada, Chile, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Thailand, Turkey, Ukraine, United Kingdom, United States)
  • Because of the Covid 19 virus, shipping delays, please understand
  • Depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice is the quality of our products. Thanks for understanding.

We Guarantee

If you need to make changes to your order, please email us within 6 hours of placing your order at support@heartelle.com and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it, unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.

For Any shipping problem, you can contact us