Who Heartelle
Why should I buy online?
How can I order?
What information should I input when ordering?
What payment methods can I use?
You can use all major credit cards, Apple pay or PayPal
We are using stripe and PayPal for payment processing. Both support invoicing and recurring billing and 100% trusted and incredibly easy to use
What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact: support@heartelle.com notify us about the problem.
How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
What are the delivery fees?
Delivery fees are dependent on the shipment requirements. You can see the shipping fees on the checkout process before the payment is made.
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If your order has already been dispatched, you cannot cancel it. A personalized product order cannot be canceled (e.g. custom name necklace)
Is there anything more should know about?
No worries, just tell us what’s wrong. Contact support@heartelle.com
How long will it take for my order to arrive?
Orders ship Monday to Friday excluding US Federal holidays.
Standard (Tracking Include) | Free Shipping
Estimated delivery within 7-14 business days.
Premium (Insurance + Tracking included + Priority Processing) | Free on orders over $50 ($2.99 for orders under $50)
Estimated delivery within 7-14 business days.
Express Shipping (DHL) | $25
Estimated delivery within 3-7 business days.
How much does it cost to ship a parcel?
Standard (Tracking Include) | Free Shipping
Premium (Insurance + Tracking included + Priority Processing) | Free on orders over $50 ($2.99 for orders under $50)
Express Shipping (DHL) | $25
How can I change my delivery address?
If you want to change shipping address, please do so as soon as possible. If we have already processed your order, you need to contact us. Please contact support@heartelle.com
How do I track my order?
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.
Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes.
If you cannot find your order shipment confirmation email you can track your order by CLICKING HERE .
Do you have yet another shipping issue?
We’re here to help, so don’t hesitate to get in touch with us whenever you have a question. support@heartelle.com
We’re here to help, so don’t hesitate to get in touch with us whenever you have a question.